LUXE SOCIETY REALTY · CUSTOMER INFORMATION
Refunds and Cancellations
Effective October 18, 2026. This policy applies to the $10 registration for The New Build Advantage™ in-person homebuyer workshop.
Cancellation, transfer and refund policy
Cancellation at least five business days before the course
If the registered attendee submits a cancellation request no later than five business days before the scheduled course, the attendee may choose to transfer the full $10 registration once to another available course date, or receive a 50% refund, equal to $5, returned to the original payment method. The attendee may not receive both a transfer and a $5 refund.
Cancellation fewer than five business days before the course
The registration payment is nonrefundable. The attendee may request a one-time transfer to another course date if space is available. Approval depends on availability. The transferred registration may not be transferred again.
No-show policy
If the registered attendee does not attend and did not request an approved transfer before the course, the registration is nonrefundable and may not be transferred to another date.
Cancellation by Luxe Society Realty
If Luxe Society Realty cancels the course, the registered attendee may receive a full $10 refund or transfer the full registration to another available course date.
Rescheduling by Luxe Society Realty
If Luxe Society Realty reschedules the course and the registered attendee cannot attend the new date, the attendee may receive a full $10 refund or transfer the registration to another available course date.
Promotional refund after attendance
The registered attendee qualifies for a full refund of the $10 registration payment by completing both requirements: (1) attend the selected course; and (2) complete the private buyer consultation within three calendar days after the course. After both requirements are completed, the full $10 registration payment will be returned to the original payment method.
An attendee who does not attend the course or does not complete the private buyer consultation within the required three-calendar-day period does not qualify for this promotional refund. If an attendee transfers to a different course date, the three-calendar-day consultation period begins after the course the attendee actually attends.
Requests and refund processing
Request a cancellation, transfer or refund by emailing leilani@luxesocietyrealty.com or calling (469) 988-9192. Include the registered attendee’s name, order number, selected course date and requested resolution. Business days are Monday through Friday, excluding U.S. federal holidays; deadlines use Central Time. A transfer is complete only when confirmed by Luxe Society Realty.
Approved refunds are returned to the original payment method. Allow approximately five to ten business days after approval and processing for the refund to appear; your financial institution may affect the posting time. For cancellation, transfer, refund or payment-dispute questions, contact us using the email or phone above. We encourage you to contact Luxe Society Realty before initiating a payment dispute so we can review and resolve the matter. This does not limit your rights with your payment provider.